Troubleshooting Digitizing Tablets

If you are having trouble with your digitizing tablet, you might need to contact the tablet manufacturer.

 

Check the following:

  1. Was your tablet powered on before booting your computer? Many tablets must be turned on before turning on your computer. If the tablet was not on first, turn the computer off. While the computer is off, turn on the tablet. Then, start the computer and open Didger.

  2. Open Didger, and click on Help | Wintab Info command. Click on the buttons on your puck. You should see numbers in the Tablet Button field. In addition, you should see numbers scroll in the Tablet X and Tablet Y fields as you move the puck around. If you do not see the button numbers or the tablet XY coordinates, your tablet is not properly installed.

  3. Can you move your puck and see the cursor move on your monitor? You do not have to have any program open to observe this behavior. If you cannot move your cursor with the puck, your tablet is not properly installed.

  4. Did you install a Wintab driver over an existing tablet driver? If so, this is known to cause problems with the tablet.

 

If your tablet is not properly installed, contact the tablet manufacturer for assistance. Connectivity between the digitizing tablet and the Wintab driver often requires certain information that can only be obtained from the tablet manufacturer. In our experience, tablet manufacturers can quickly and easily get you up and running with your digitizer connectivity.

 

See Also

Tablets vs. Scanners

Tablet Calibration