Golden Software’s technical support is free to registered users of our products. Our technical support staff is trained to help you find answers to your questions quickly and accurately. We are happy to answer any of your questions about any of our products, both before and after your purchase. We also welcome suggestions for improvements to our software and encourage you to contact us with any ideas you may have for adding new features and capabilities to our programs. To allow us to support all customers equitably, an individual user’s daily support time may be limited.
Technical support is available Monday through Friday 8:00 AM to 5:00 PM Mountain Time, excluding major United States holidays. We respond to email and fax technical questions within one business day. When contacting us with your question please have the following information available:
Your Didger serial number, found in the Help | About Didger dialog, on the CD cover, or in the email received with the download directions
Your Didger version number, found in the Help | About Didger dialog
The operating system you are using (Windows XP, Vista, 7, 8, or higher)
The steps taken prior to experiencing the issue
The exact wording of the first error message (if any) that appeared
If you cannot find the answer to your question in the online help, the frequently asked questions, the knowledge base, or in the support forums, please do not hesitate to contact us:
Email: DidgerSupport@GoldenSoftware.com
Phone: 303-279-1021
Fax: 303-279-0909
Mail: Golden Software, LLC, 809 14th Street, Golden, Colorado, 80401-1866, USA
See Also